Our FAQ
Is ZENPOS easy to use and navigate?
Yes. ZENPOS is designed to be simple and intuitive — anyone with basic mobile or computer skills can get started quickly.
Does ZENPOS work on mobile phones and tablets?
Yes. ZENPOS is compatible with Android and iOS devices, including phones and tablets.
Can I generate e-invoices and e-way bills?
Yes. ZENPOS integrates with the GST portal so generating e-invoices and e-way bills is straightforward — usually just a click away.
Can I generate or file GSTR-1 returns?
Yes. You can generate and download the GSTR-1 JSON file from ZENPOS, and the platform also supports direct filing of GSTR-1.
How secure is my data?
Your data is hosted within India on enterprise-grade infrastructure (Microsoft® Azure). We follow industry best practices to keep your data safe.
Is there a free trial or demo available?
Yes. We offer a 15-day free trial so you can evaluate the software at no cost.
What kind of customer support is provided?
ZENPOS provides free demos and training. Optional personalised onboarding assistance is available for a fee. We also publish comprehensive video tutorials on our YouTube channel.
How often is ZENPOS updated for new GST regulations?
ZENPOS is updated regularly to reflect GST rule changes. Updates are typically provided at no extra cost depending on your subscription plan.
Does ZENPOS calculate GST automatically for
transactions?
Yes. All GST calculations are applied automatically based on the transaction details.
Can I customize invoices with my company logo and branding?
Yes. ZENPOS supports multiple invoice formats and lets you customise templates to match your branding and business needs.
Does the software offer multi-user access and role-based permissions?
Yes. ZENPOS supports multi-user access with role-based permissions so you can control who can view and edit data.
Can I manage multiple businesses under one account?
Yes. ZENPOS allows you to manage multiple business entities from a single account.
How can I migrate my existing data?
You can import customers, suppliers, and product data via Excel — the import process is simple and guided.
How do I back up and restore my data?
We perform automatic cloud backups for your data. You can also export data in CSV or PDF formats whenever you need a local copy.
Can I track inventory and manage stock levels?
Yes. ZENPOS includes inventory tracking and stock management features to help you avoid stockouts and monitor quantities.
Are there any hidden costs?
No. You pay only the subscription fee. Features are available according to the subscription plan you select.
What training and onboarding is provided for new users?
We provide complimentary training and onboarding assistance; paid personalised onboarding is available if you need extra help.
Are there limitations on the number of transactions?
There are no limits on invoices or quotations. However, certain services such as the number of e-invoices, e-way bills, or GSTR-1 filings may be capped by plan — check your subscription for exact limits.
Is there an offline mode?
No. ZENPOS requires an active internet connection to work.
